Denteractive Teledentistry Privacy Policy

Last updated: September 10, 2020.

Introduction

This website, located at www.denteractive.com (together with any affiliated or otherwise related or referenced websites, mobile applications or other services, the “Site”), is owned and operated by Denteractive Solutions Inc., a Delaware corporation (“Denteractive,” “we,” or “us”). Anyone using our site may be referred to as “you” or a “User” throughout this policy. This Site facilitates the provision of the Services to registered users. The “Services” include (i) providing individuals with information on dental care and oral health (“Content”); (ii) help finding and otherwise connecting with a dentist either directly or through a third party referral service; (iii) video conference and messaging support for using the Services as a means of direct access to licensed dentists and other healthcare providers (each, a “Dentist” and each such online teledentistry consultation, a “Teledentistry Consultation”) for communication, consultations, assessments, and/or treatment; (iv) development and gathering of health care records and health care information with retention of the same for use in Teledentistry Consultations and other Dentist appointments and communications; and (v) administrative support in connection with scheduling and payment for services provided by Dentists. We created this Privacy Policy (“Privacy Policy”) to give you confidence as you use the Services and to demonstrate our commitment to the protection of privacy. This Privacy Policy is only applicable to the Services. This Privacy Policy does not apply to any other website or digital service that you may be able to access through the Services or any website or digital services of Denteractive’s business partners, each of which may have data collection, storage and use practices and policies that may materially differ from this Privacy Policy. Your access to and use of this Site and receipt of any Services are governed by (i) this Privacy Policy; (ii) the Denteractive Terms of Use located at www.denteractive.com/terms-of-use/; (iii) the Teledentistry Consent Agreement located at www.denteractive.com/consent-agreement/ which is applicable to every Teledentistry Consultation; and (iv) the Denteractive Platform Use and TeleDentist Agreement located at www.denteractive.com/use-agreement/ as applicable, (together, the “Required Agreements”) and as this Privacy Policy and the Required Agreements may be amended from time to time at Denteractive’s sole discretion without further notice to you. Capitalized terms not defined herein have the same meaning as set forth in the applicable Required Agreement and capitalized terms not defined in a Required Agreement have the same meaning as set forth below. Your use of the Services is also governed by all applicable laws and regulations. BY USING THE SERVICES, YOU AGREE TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND YOU HEREBY CONSENT TO OUR TRACKING, COLLECTION, USE, AND SHARING OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, YOU CANNOT USE THE SERVICES. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY (SUCH AS YOUR EMPLOYER), YOU REPRESENT THAT YOU ARE AUTHORIZED BY SUCH INDIVIDUAL OR ENTITY TO ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF.

Information We Collect

Personal Information Some of the Services require us to know who you are so that we can best meet your needs. When you access these Services, we may ask you to voluntarily provide us with certain information that personally identifies (or could be used to personally identify) you (“Personal Information”). Personal Information includes (but is not limited to) the following categories of information: (1) contact data (such as your email address, and phone number and other unique identifiers such as passwords); (2) demographic data (such as your gender, your date of birth and your zip code); (3) insurance data (such as your insurance carrier and insurance plan); (4) medical data (such as the doctors, dentists or other health care providers (“Healthcare Providers”) you have visited, your reason for visiting Healthcare Providers, your date of visiting Healthcare Providers, your medical/dental history, and other medical and health information you choose to share with us), and (5) other information that you voluntarily choose to provide to us, such as Personal Information in emails or letters that you send to us.

You may still access and use some of the Services if you choose not to provide us with any Personal Information, but the features of the Services that require your Personal Information will not be accessible to you. When you pay for a Healthcare Provider’s services through our Services, your payment card information is processed by our payment processing partner. Our payment processing partner collects your voluntarily provided payment card information necessary to process your payment, and their use and storage of information it collects is governed by its own applicable terms of service and privacy policy. The information we store includes your payment card type and the last four digits of the payment card. We may provide to you the option to remove your stored payment card information through your account settings page.

Traffic Data

We also may automatically collect certain data when you use the Services, such as (1) IP address; (2) domain server; (3) type of device(s) used to access the Services; (4) web browser(s) used to access the Services; (5) referring webpage or other source through which you accessed the Services; (6) geolocation information; and (7) other statistics and information associated with the interaction between your browser or device and the Services (collectively “Traffic Data”). Depending on applicable law, some Traffic Data may be Personal Information. We may also collect additional information, which may be Personal Information, as otherwise described to you at the point of collection or under your consent.

HIPAA and PHI

Under a federal law called the Health Insurance Portability and Accountability Act (“HIPAA”), some of the demographic, health and/or health-related information that Denteractive collects as part of providing the Services may be considered “protected health information” or “PHI”. Specifically, when Denteractive receives identifiable information about you from or on behalf of your Healthcare Providers, this information is PHI. HIPAA provides specific protections for the privacy and security of PHI and restricts how PHI is used and disclosed. Denteractive may only use and disclose your PHI in the ways permitted by your Healthcare Provider(s). In addition, by choosing to e-sign the Denteractive Terms of Use and this Privacy Policy you agree that Denteractive may use and disclose your PHI in the same way it uses and discloses your Personal Information that is not PHI. These uses and disclosures are described in this Privacy Policy. In accordance with HIPAA and 45 CFR 164, all Denteractive Business Associates will use appropriate safeguards to prevent unauthorized use or disclosure of PHI, and agree to be bound by the obligations set forth in the Terms of Use in regard to use and disclosure of PHI and all applicable breach protocols.

How We Collect Information

We collect information, including Personal Information and Traffic Data, when you use and interact with the Services, such as: ▪ When you use the Services’ interactive tools and services, such as searching for Healthcare Providers, searching for available appointments with Healthcare Providers and completing dental history questionnaires prior to Healthcare Provider appointments; ▪ When you voluntarily provide information in free-form text boxes through the Services and through responses to surveys, questionnaires and the like; ▪ If you download and install certain applications and software we make available, we may receive and collect information transmitted from your computing device for the purpose of providing you the relevant Services, such as information that lets Denteractive know when you are logged on and available to receive update or alert notices; ▪ If you download our mobile application, we may receive information about your location and mobile device; ▪ Through cookies, web beacons, website analytics services and other tracking technology (collectively, “Tracking Tools”), as described below; and ▪ When you use the “Contact Us” function on the Site, send us an email or otherwise contact us. ▪ We also may receive and collect information about you from third-party sources such as insurance carriers and dentist referral services.

Contacting Us

If you have any questions or concerns about this Privacy Policy, please contact us here or at the mailing address provided below. We will attempt to respond to your questions or concerns promptly after we receive them.

Mailing Address:

Denteractive Solutions Inc.
Attn: Legal
23 Corporate Plaza, Suite 150
Newport Beach, CA 92660